The pastoral care of all ISU students is a shared responsibility. The students’ subject teachers are the key contacts for parents with concerns about their child’s academic progress. The Primary classroom teachers and Secondary homeroom teachers are the first point of contact for all other school issues. It is required that teachers initiate contact with parents whenever concerns arise, keeping the appropriate Head of school well informed, including copying them on any emails sent home.
Parents are urged to contact the classroom or homeroom teacher whenever they have specific academic or related concerns. If parents contact administrative or other staff with such concerns, they should be directed to the classroom teacher (Primary) or homeroom teacher (Secondary) or to a specific subject teacher depending on the nature of their concern. Unresolved concerns may end up with the Administration at some point in the process. However, at all times, the teachers concerned will be informed and involved in the final resolution.
The Student Support Team has prepared a referral process for teachers who have concerns about students. All staff will be briefed on this referral process during the induction process. The referral forms are stored on the ISU website and the whole school shared server.